Mattermost User Guide
Overview
Mattermost is an open-source, externally-hosted messaging platform modeled after Slack, both in terms of UI as well as functionality. Mattermost offers a mature platform for self-hosting, resiliency in case of internal infrastructure failures or outages, and a near-zero configuration setup with simple-to-use clients for web and mobile devices.
Since Mattermost is externally hosted and largely independent of our production technology and infrastructure, it’s an essential communications resource during outages. Users can communicate with each other privately or in easily-created public or private group chats called channels.
Who is Mattermost for?
Mattermost is available to all Company employees. However, it is essential for oncalls, production engineers, incident managers, and others involved in Incident Response. All Company employees can use Mattermost as a fallback communications platform in the event of infrastructure outages.
Get Started
This section has instructions for users who want to log in to Mattermost for the first time and set up Mattermost apps on their laptop and mobile device.
Mattermost Setup: Web Client
The easiest way to get started with Mattermost is by using the in-browser web client:
Mattermost Setup: Mobile
Your Company-issued mobile device comes pre-installed with the Mattermost app. Here are instructions for setting that up:
Mattermost Setup: Desktop/Laptop
To install the Mattermost client on your laptop or desktop, see the following instructions:
Join Channels and Setup Notifications
After you’ve logged in to Mattermost, you should join channels and set up your notifications. Here are instructions to get you started with that:
Migrate to Mattermost from IRC
If you’re migrating to Mattermost from IRC, see:
Mattermost Best Practices
- For tips on using Mattermost from other users, see Best Practices.