Writing Samples
All identifying details and proprietary information have been changed or omitted in the following samples.
Recent Work
The AI-Driven Shift in Enterprise Knowledge Consumption
An abstract of a traffic analysis examining how AI retrieval changed documentation consumption patterns inside a large technology organization. The study compares human readership and RAG-driven assistant retrievals, then identifies implications for documentation measurement, freshness, structure, and knowledge management strategy.
Assessing the Impact of Content Quality on AI Assistant Response Feedback
An abstract of a case study examining whether measurable documentation quality signals are associated with better user feedback for RAG-generated AI assistant responses. The analysis focuses on freshness, readability, sentence length, ownership, and source curation as predictors of perceived response quality.
Previous Work
Mattermost
Mattermost is an open-source communications/chat platform modeled after Slack. I wrote docs to aid the deployment at scale of an internally hosted instance of Mattermost meant to serve as a backup communications platform and remediation tool in case of an internal infrastructure outage.
Meeting Recording Tool
Meeting Recording Tool is an internal tool for recording and streaming VCs from Zoom and other platforms. The tool is used to record approximately 250 meetings/day, so accurate and effective docs were crucial for scaling its adoption.
Mobile App Governance Framework
Mobile App is a fictionalized version of an internal company mobile app platform I worked on. Other internal company product teams could leverage the Mobile App platform to quickly ship mobile versions of widely used internal tools. In partnership with Product Managers, Product Designers, UX Researchers, Data Engineers, Software Engineers, and Management, I led the development of a Governance Framework to improve the consistency and quality of the constituent apps hosted on the platform.
URL Shortener
URL Shortener is based on – you guessed it! – an internal URL shortening tool.
Other Published Writing (external links)
- What Really Happened: Steve Jobs @ Xerox PARC ‘79
- BASIC Ain’t Basic: Adapting Programs from One Vintage System to Another
- Did You Know: Solitaire was Microsoft’s Cherry on Top
- Fun with Vintage Computers: Microsoft Adventure
- The Oregon Trail in three classic versions
- Going Back to the Beginning with the Teletype Model 33 ASR